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PACE / WIE / ASCE – Effective Communications Workshop
August 16, 2017 @ 5:30 pm - 7:30 pm
Workshop by Carmen Kimble
“Effective Communications for Enhancing Customer Experience and Client Satisfaction”
IEEE PROFESSIONAL ACTIVITIES COMMITTEE FOR ENGINEERS (PACE), IEEE WOMEN IN ENGINEERING (WIE), AND AMERICAN SOCIETY OF CIVIL ENGINEERS (ASCE)
- 5:30-6:30 pm: Appetizers and Networking
- 6:30-7:30 pm: Workshop by Carmen Kimble
- Meeting is on the 13th Floor (please bring your ID for security)
Effective communication enhances customer experience and client satisfaction. But how can you communicate effectively, especially with difficult people? Think of communication as a process, with steps necessary to ensure clarity and understanding. Communication can be expressed in a multitude of ways, the process is complex, and while speech is the most predictable variable, there are other essential mechanics to consider. Dr. Carmen Kimble will discuss the communication process and demonstrate how to communicate in difficult situations with interactive exercises.
Dr. Carmen Kimble worked for more than 36 years with the U.S. Postal Service (USPS) until retiring recently from the position of Postmaster. Prior to Postmaster, she held the positions of Quality Specialist, Master Instructor, Project Manager, Computerized Forwarding, as well as various positions in human resources, marketing, and finance.
Carmen’s true passion, however, is teaching. She is motivated to share her knowledge, skills, and experiences to assist others in developing strategies that enhance their ability to problem-solve, make decisions, and communicate effectively in the work environment and society. Currently, she serves as an Adjunct Professor for Colorado Technical University and has co-authored several textbooks, including “Leadership and Ethical Decision Making.” Additionally, Carmen shares her passion for learning as a Volunteer Board Member for the Chicago Citywide Literacy Coalition.
The event is complimentary from our sponsoring organizations, but you must register to attend. Registration is limited.